Norelie Extended Warranty Terms of Service

Thank you for registering your product with Norelie. These Terms of Service (“Terms”) govern your participation in our 90-Day Extended Warranty Program (the “Warranty”). By registering your product, you agree to be bound by the following terms and conditions.

1. Eligibility

To be eligible for the Norelie Extended Warranty:

You must have purchased your product directly from Norelie’s official Amazon storefront.

You must register your product within 30 days from the date of delivery using the official warranty registration form.

One registration is permitted per Amazon Order ID.

The warranty is valid for customers residing in [insert countries/regions served, e.g., the U.S. and Philippines only].

2. Warranty Duration

The Extended Warranty period is 90 calendar days starting from the date of delivery as confirmed by your Amazon tracking information.

This warranty includes and extends beyond Amazon’s standard 30-day return policy.

3. What’s Covered

The warranty covers defects in materials and workmanship under normal, intended use. This includes:

Devices that fail to turn on or charge

Internal malfunctions unrelated to user misuse

Functional defects due to poor manufacturing

Performance issues under standard usage instructions

If your issue falls under the above, you are entitled to one (1) free replacement unit within the warranty period.

4. What’s Not Covered

The warranty does not cover:

Accidental damage (e.g., drops, water exposure)

Cosmetic wear and tear (e.g., scratches, dents)

Damage from misuse, abuse, or modifications

Products used for commercial or non-personal purposes

Lost, stolen, or improperly stored items

Accessories, packaging, and bonus items

Products purchased from unauthorized sellers or resellers

5. How to File a Warranty Claim

To initiate a claim, please email [insert support email] with:

Registered Amazon Order ID

Name and email used during registration

Description of the issue

Photos or video showing the defect (if requested)

If your claim is approved, we will send a free replacement to the original shipping address. In most cases, no return of the original product is necessary.

6. Limitations

Warranty is non-transferable and is only valid for the original purchaser.

This warranty does not constitute insurance and should not be interpreted as such.

Norelie’s liability is strictly limited to product replacement.

Under no circumstances will Norelie be held liable for indirect, incidental, or consequential damages arising from product use or malfunction.

7. Data Use & Privacy

By registering for the warranty, you consent to the collection and use of your personal information solely for:

Verifying your product purchase

Managing warranty eligibility and support

(Optional) Sending promotional content, if you opted in during registration

We value your privacy. Please refer to our Privacy Policy for full details.

8. Modifications

Norelie reserves the right to:

Change the warranty terms at any time without prior notice

Deny any claim that appears fraudulent or non-compliant with the terms

Discontinue the warranty program at our discretion

Changes to these Terms will be reflected by the "Last Updated" date above. Registered customers will continue to be covered by the terms in effect at the time of registration.

9. Contact Us

For questions, concerns, or warranty support, you may contact:

Norelie Support Team

Email: Support@norelie.co

Website: https://norelie.co/